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Version: v2.0.0

Support

Support​

Support in Cuemby Cloud provides assistance to users in accessing, managing, and troubleshooting their systems. It ensures that users can effectively utilize their technology resources, resolve issues, and optimize performance.

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Submitting and Managing Tickets​

  • To submit a support ticket, select the Ticket Type based on your issue. Choose the Priority to indicate urgency and select the relevant Service related to your query.
  • Enter the Subject and Message, then click on Submit.
  • The My Tickets section allows you to view and check the status of already opened tickets and closed tickets.

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Need Immediate Assistance

  • If immediate help is needed, reach out via email at [email protected] to our customer service. Our support team will work to provide a solution to your issue.
  • Keep your CRN (Customer Reference Number) ready for a faster response.
  • Note: Our support services are open every day from 8 AM to 9 PM.

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